WINDOWS SERVER SUPPORT

No. We don’t collect any billing information during the trial period.

After the trial, you can continue with paid plan. We will send the invoice 14 days before your trail ends. If you want to continue you can pay the invoice.

Yes, you can by simply paying the next month invoice in advance or ask our support team to help with that.

No. You can’t start a new 30-day trial, but our Sales team will be happy to work with you to extend your trial if needed.

We accept all major cards via PayPal.

30 Days unlimited Server Support, Administration, Troubleshooting, Patching, and many other activities related to server support. We already covered some of them in our Administration/troubleshooting section.

No, we only cover server end related issues and administration.

We will log in to the server using secure and innovative remote desktop tools like putty/RDP to perform the server administration or break fixing activities.

Preferably Yes, to provide seamless support and administration we need to have access to the server. If you have any compliance concerns giving access we will schedule a remote screen sharing session via team viewer.

Yes, security is our top priority, we have antivirus and firewall installed on all our systems, and we keep them updated to latest version. We sign NDA before hiring any employee, and the person working on your server only has access to your login details.

Ongoing implementation and reporting of all policies and audit requirements. Implement and enforce rules of conduct for individual team members. Prepare security reports and gather periodic evidence for audit compliance. Work regularly with Customer’s internal auditors on discussing non-compliance issues. Participation in quarterly and annual IT audit with external auditors.

You can find our SLA here. I have more questions!! You are always welcome to chat with our 24/7 sales and support team with you queries. We are happy to help!