30 Days unlimited Server Support, Administration, Troubleshooting, Patching, and many other activities related to server support. We already covered some of them in our Administration/troubleshooting section.
Preferably Yes, to provide seamless support and administration we need to have access to the server. If you have any compliance concerns giving access we will schedule a remote screen sharing session via team viewer.
Yes, security is our top priority, we have antivirus and firewall installed on all our systems, and we keep them updated to latest version. We sign NDA before hiring any employee, and the person working on your server only has access to your login details.
Ongoing implementation and reporting of all policies and audit requirements. Implement and enforce rules of conduct for individual team members. Prepare security reports and gather periodic evidence for audit compliance. Work regularly with Customer’s internal auditors on discussing non-compliance issues. Participation in quarterly and annual IT audit with external auditors.