DIRECTADMIN SERVER SUPPORT
Sites Backup/Restore
Our DirectAdmin Server Management Features
- Installation and Removing the Direct Admin software
- Initial Server Setup
- Firewall Installation
- Server Monitoring
- Hack & Malware / Virus / Phishing Protection
- Create / Modify Admins and Resellers
- Reseller Packages
- Show All Users
- DNS Administration
- IP Manager
- Mail Queue Administration
- All installed plug-ins and themes go through Security review, with recommendations
- Securing WordPress admin account password and username, with an additional layer of authentication
- System / Services Info
- DNS Clustering
- Updating WordPress to latest version
- Installation of firewall plug-in for WordPress
- Hardening and review of Database security
- SPAM fighting tools in DirectAdmin
- Licensing / Updates
- Import / Manage Skins
- System / Services Information
- File permission settings and disabling of unnecessary services
- Troubleshooting the issues caused by the 3rd party software’s
- Restoring the backup of the server
- Expertise in Disaster recovery and Hack Recovery
- Troubleshooting in Optimizing the server
- Troubleshooting the server slowness issues
- Security level options tuning.
- Disabling/turning off unnecessary services
- Enable appropriate logging options
- Setting up appropriate user access permission settings
- Closing down/opening up certain ports with managed firewall service
- Troubleshooting and monitoring panel-related issues
- Update all system packages and kernel version
- Updating the Old version to the latest available Version in the market
- Server up gradation
- Server Migration
- OS patches installation
- Applying critical updates & patches (reactive)
- Pro-active notification
- updating of critical server exploits and patches
- Scheduling server patches
- Create and remove the POP/IMAP accounts
- Create FTP accounts and set directory permissions
- Add and remove records in DNS
- Manage Statistics Menu Dashboard
- Able to delete list, create, delete, and get statistics on subdomains
- A user-friendly and swift alternative to FTP and Includes every feature needed to build a website and maintain it
- User can easily create, modify, and delete MySQL databases from this menu
- We will provide Website Backup
- Manage Error of Pages
- Provides Directory Password Protection
- Users can create custom outputs and messages for 401, 403, 404, and 500 error codes
- Manage FTP Accounts and maintain the website
- Server Administration
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Providing end to end support in administrative task Medha Hosting excelled in all the aspects of administration. We are highly concerned to provide best services & support to every business need.
- Installation and Removing the Direct Admin software
- Initial Server Setup
- Firewall Installation
- Server Monitoring
- Hack & Malware / Virus / Phishing Protection
- Create / Modify Admins and Resellers
- Reseller Packages
- Show All Users
- DNS Administration
- IP Manager
- Mail Queue Administration
- All installed plug-ins and themes go through Security review, with recommendations
- Securing WordPress admin account password and username, with an additional layer of authentication
- System / Services Info
- DNS Clustering
- Updating WordPress to latest version
- Installation of firewall plug-in for WordPress
- Hardening and review of Database security
- SPAM fighting tools in DirectAdmin
- Licensing / Updates
- Import / Manage Skins
- System / Services Information
- File permission settings and disabling of unnecessary services
- Server Troubleshooting
-
Our troubleshooting support can handle disaster recovery & check server to ensure its stability. We give an initial response to your support ticket within 30 min.
- Troubleshooting the issues caused by the 3rd party software’s
- Restoring the backup of the server
- Expertise in Disaster recovery and Hack Recovery
- Troubleshooting in Optimizing the server
- Troubleshooting the server slowness issues
- Security level options tuning.
- Disabling/turning off unnecessary services
- Enable appropriate logging options
- Setting up appropriate user access permission settings
- Closing down/opening up certain ports with managed firewall service
- Troubleshooting and monitoring panel-related issues
- DirectAdmin Server Patching
-
Medha Hosting’s proactive team will keep a regular check on your server and will install/update server software and security patches time to time.
- Update all system packages and kernel version
- Updating the Old version to the latest available Version in the market
- Server up gradation
- Server Migration
- OS patches installation
- Applying critical updates & patches (reactive)
- Pro-active notification
- updating of critical server exploits and patches
- Scheduling server patches
- DirectAdmin User Management
-
Understanding its importance and need, we deploy our team to assist you in user management from creating accounts to the entire maintenance.
- Create and remove the POP/IMAP accounts
- Create FTP accounts and set directory permissions
- Add and remove records in DNS
- Manage Statistics Menu Dashboard
- Able to delete list, create, delete, and get statistics on subdomains
- A user-friendly and swift alternative to FTP and Includes every feature needed to build a website and maintain it
- User can easily create, modify, and delete MySQL databases from this menu
- We will provide Website Backup
- Manage Error of Pages
- Provides Directory Password Protection
- Users can create custom outputs and messages for 401, 403, 404, and 500 error codes
- Manage FTP Accounts and maintain the website
No. We don’t collect any billing information during the trial period.
After the trial, you can continue with paid plan. We will send the invoice 14 days before your trail ends. If you want to continue you can pay the invoice.
Yes, you can by simply paying the next month invoice in advance or ask our support team to help with that.
No. You can’t start a new 30-day trial, but our Sales team will be happy to work with you to extend your trial if needed.
We accept all major cards via PayPal.
30 Days unlimited Server Support, Administration, Troubleshooting, Patching, and many other activities related to server support. We already covered some of them in our Administration/troubleshooting section.
No, we only cover server end related issues and administration.
We will log in to the server using secure and innovative remote desktop tools like putty/RDP to perform the server administration or break fixing activities.
Preferably Yes, to provide seamless support and administration we need to have access to the server. If you have any compliance concerns giving access we will schedule a remote screen sharing session via team viewer.
Yes, security is our top priority, we have antivirus and firewall installed on all our systems, and we keep them updated to latest version. We sign NDA before hiring any employee, and the person working on your server only has access to your login details.
Ongoing implementation and reporting of all policies and audit requirements. Implement and enforce rules of conduct for individual team members. Prepare security reports and gather periodic evidence for audit compliance. Work regularly with Customer’s internal auditors on discussing non-compliance issues. Participation in quarterly and annual IT audit with external auditors.
You can find our SLA here.
You are always welcome to chat with our 24/7 sales and support team with you queries. We are happy to help!
Why Customers Us!
The support team is very knowledgeable, and quick to respond and help. I feel very confident that they'll be able to handle any problems that arise and so far I have nothing by praise for the company and their staff.
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