Managed IT service is not a new term for the business world. Whoever has an IT infrastructure or a website and owns a server might have heard about it. It is nothing but some service provides that can manage our IT infrastructure at best.
Telling that the service at best may be heard with irony at least few for few of us. Because they might be using the support of managed IT service but not been getting the best service at all.
Worry not; you are not alone, almost 90 percent of the companies may not be getting the best or at least the minimum expectations from the managed IT service providers.
According to a survey conducted bu clutch that spans entire America especially with SMB’s over the topic of “how likely is it that you would recommend your managed service provider to a peer?” found that it is less than the average standard rate
There was a wave among the SMB’s that they increasingly start depending on managed IT service providers. In the United States Of America itself, around 69% of SMB’s has been using managed service providers. This trend has emerged due to the high uproar of security threats along the digital world. A significant budget has been moving to managed IT services every year as well.
Investment in managed IT services are investments in technology. Most SMB’s are not capable enough or resourceful enough to afford top-notch technology, and it is experts. So, they will rely upon managed IT service. They are approaching for a promising technology support provider to lift their service standers to the world-class level.
Unfortunately, they end up on despair.
So, is it possible to find out a well equipped managed IT service provider anywhere around us?
Let check that,
Before headlong for excavating a prolific managed IT service provider, we have to look what all we can expect from a managed IT service provider intact.
Should be capable of affording the client required technology and services
Today, in the Information technology market we can see a lot of service businesses and most of them are thriving. It is because they have demand and the IT sector is desperately in need of support services to smoothen their activities.
So, regarding managed IT service providers, the prime factor that every company expects from them is they could manage their IT and secure their machines, data, network without any compromise.
The fact is, even if the service providers agree with all the terms and conditions, most of them are not capable of affording all the service requirements. They might be good in few services and not at all capable of encircling everything.
So, while selecting a managed IT service, we have to affirm that they are capable and equally equipped enough for addressing all the challenges that you are encountering.
Should be open to change and upgrade their mode of service delivery as per client
It is apparent that not all service providers are well equipped. Mostly they will upgrade themselves at the time of requirement. Moreover, it is not at all a problem if they are willing to move forward with the requirements.
The requirements of every business enterprises are different and even parallel. No business try to set their strategies alike another. Everyone wants to strive and overtake another. They steer to succeed in different ways. Also, our business modes and phases could change on seasons.
So, our It managing partner should cater all our changing needs at best and timely manner.
To illustrate, If we decide to move our business to the Cloud platform, the managed IT service provider should capable of ushering us over the way.
Likewise, we have to select a proactive service provider who can upskill themselves according to our requirements.
Should be up to date with all technology
Technology is one of the agile factors that move our life more accessible and innovative. Each day it is changing to an advanced degree. Yesterday is obsolete and today is anew in the tech market. So, every business needs to move along with the technology to supply the best and fast mode of services to the users.
Especially, security is the prime concern to most of the business organizations. T e threats are different for different businesses. So a managed IT service partner should able to deliver the most appropriate and secure security measure for our specific requirements.
So have a look at the provider’s service technologies and technical expertise on all the required services that we need.
Should support all the infrastructure and cloud requirements
As we know almost every business is moving to cloud technologies. It is not about the trend or the buzz that cloud technologies stirred on the upmarket. It is because Cloud technologies ease out at least half of the effort and it helps to avoid most of the human-caused errors in the business.
Subsequently, at the time of our business to upgrade either to cloud or to any advanced infrastructure it should be possible at no time.
Specifically, Cloud technology promises many features and assures a seamless workflow across the business network. Business development to employee satisfaction is entirely confined inside the cloud technology. So, a managed IT service provider that we are looking partnering with should be aware and be equipped enough to take us to any technology-of-future at any time.
Should provide Remote management and Virtualization support
At this age of Bring-your-own-device, the need for a full-fledged network management system and the requirement to strong and uninterrupted business flow is high.
Moreover, organizations are becoming more socially responsible and more employee friendly to cater upkeep a stress-free mind, and so they are encouraging work from home and outsourcing the business to remote workers as well.
Virtualization support is the next element to check, most of the business operations require virtualization and almost all of the organization’s upkeep more virtualization hypervisors. In fact, it supports cloud computing architecture and platforms such as ASW, Google Cloud service etc.
So, an omnipresent network and virtualization support crew is relevant to resolve all the hassles. Also, a proactive monitoring team that makes sure their network management support 24/7 is adequate.
24/7 service with support and recommendation.
Business is global now, regardless of time and geography people are working 24/7 to serve customers across the world. Our business cannot afford a delay or downtime more than a certain time.
Moreover, in the tech sector, we cannot predict the downtime and how it may affect the business. Every business is running with some sort of trials and errors and hypothesis over their downtime measurements. In contrast to that, there are possibilities of detecting the symptoms of errors priorly and can implement necessary actions to avoid perils.
So, an equipped manager IT service provider could monitor, recommend and implement all the adequate supports for a seamless business.