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Microsoft Windows Server Support

Emergency & Routine Windows Server Support: Available 24/7

Windows Server Problem? Our certified engineers are on standby 24/7 for any emergency or regular maintenance to provide top-notch Microsoft Windows Server Support. Trust us to keep your server up and running at all times.
Microsoft Exchange server support features
Exchange Server Support

Microsoft Windows Server Support: Comprehensive & Continuous

Medha Cloud Windows Server Support Services provides 24/7 emergency support, ensuring optimal server administration, backup, recovery, user management, and security. Maintain your server's uptime with our unlimited tasks and ticketing system, all for a fixed monthly rate (per server).

Microsoft Windows server support management service - plans

Our Windows Server Management Service plans offer one-time support, reactive maintenance, and fully managed options to fit your business's needs.
Yearly
monthly

Pay Per Incident

$200
One-time
Buy Now
Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

Buy Now

Reactive

$2400
Server/Year
Buy Now
If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

Buy Now
Recommended

Fully Managed

$2880
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Pay Per Incident

$200
One-time
Buy Now
Pay-Per-Incident is a great option if you don't require long-term support but only require assistance with a single issue.

Number of Incidents
Single Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
Not Available

Patching
Not Available

Security
Not Available

Exchange Server Hardening
Not Available

Backup
Not Available

Buy Now

Reactive

$250
Server/Year
Buy Now
If you require immediate support for multiple support requests frequently, this is a viable option.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
Not Available

Patching
On Request

Security
On Request

Exchange Server Hardening
On Request

Backup
On Request

Buy Now
Recommended

Fully Managed

$300
Server/Year
Buy Now
Let us manage your Exchange server so you can focus on what you do best. Our team looks after your Exchange Server around the clock.

Number of Incidents
Unlimited Incident

Supported Exchange Servers
Windows Server 2000, 2003, 2008, 2012, 2016, 2019, and 2022

Support Availability
24/7

Monitoring
24/7

Patching
Monthly

Security
24/7 SOC

Exchange Server Hardening
Included

Backup
As per Customer Needs

Buy Now

Support Terms and Conditions

Scope of Work: We offer support for all Windows Server issues, including:

We extend comprehensive support for all Windows Server issues, encompassing:

  • Server installation and configuration
  • Performance optimization
  • Troubleshooting and diagnostics
  • Enhanced security measures
  • Backup and recovery, and all other pertinent Windows Server tasks.

We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.

We offer 24/7 support for all Windows Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.

Level of Support

Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.

Payment Terms

The payment terms for our support plans are as follows:

  • Pay Per Incident: You will be charged a flat fee of $200 for each support incident. A support incident is a problem that cannot be broken down into subordinate problems. If a problem can be broken down into subordinate problems, each subordinate problem will be considered a separate incident.
  • Reactive: You will be charged a monthly fee of $250 per server. This fee covers unlimited support incidents during the month.
  • Fully Managed: You will be charged a monthly fee of $300 per server. This fee covers unlimited support incidents during the month, as well as 24/7 monitoring and maintenance.

Managed IT services

Are you looking for a reliable and affordable way to manage your IT? Our fully managed services can help you save time and money while ensuring your IT systems are always up and running.
Learn more about our Managed IT services

Exchange Server management service - features

Our Microsoft Windows Server Support Management Service provides an all-inclusive range of features, including 24/7 emergency support, routine maintenance, administration, performance optimization, backup and recovery, and stringent security measures.

Emergency Support

When a Windows Server issue arises, it's vital to have a dependable support team ready. Our seasoned technicians are available 24/7 to tackle pressing challenges, reducing downtime and safeguarding your business operations.

File System Role

We can assist in resolving challenges tied to your Windows file server, including file corruption, access permissions, directory services issues, replication challenges, backup concerns, and more.

Remote Access Role

Our expertise covers troubleshooting VPN connections, remote desktop services, gateway configurations, and related issues. We assist with user authentication problems, session management, and other remote access server concerns.

Web and Application Role

Protecting and optimizing your web server is crucial. We can handle IIS configuration, application pool issues, website access challenges, and provide malware protection. Additionally, we offer solutions for application-specific problems and middleware configurations.

Network Infrastructure

Navigating network challenges is our forte. We resolve DHCP problems, DNS configurations, routing, and remote access. Our team can guide you through network policy configurations and troubleshooting.

Virtualization Role

Addressing Hyper-V and other virtualization issues, our team can help configure virtual switches, troubleshoot VM issues, optimize performance, and more.

Active Directory

Mastering the backbone of most enterprise networks, we can assist you with user and group management, policy configurations, replication issues, trust relationships, and all other Active Directory-related challenges.

Windows Core Server

Understanding the essential nature of a robust Windows Server, we're here for foundational aspects like IP address allocations, DNS setup, role installations, and other core server management tasks.

Windows Hybrid Solutions

We extend full support for businesses integrating with Azure or navigating challenges in a Windows hybrid setting. From cloud migrations to on-premises integrations, count on us for a seamless experience.

Windows Server administration

When a Windows Server issue surfaces, it's crucial to have a dependable support team ready to act. Our skilled technicians are available 24/7 to tackle any pressing challenges, minimizing interruptions and guaranteeing uninterrupted business operations.

Server management

Our all-inclusive Windows Server administration services encompass the entirety of server management. From the initial setup and configuration to persistent monitoring and upkeep, we ascertain that your Windows servers function seamlessly and effectively.

Preventive maintanance

Proactively shield your Windows Server environment with our preventive maintenance offerings. We undertake systematic system inspections, optimize performance (including CPU and memory utilization), confirm backup verifications, and supervise log monitoring and clearing. Our primary objective is to ascertain that backups are secure, preventing potential data loss and assuring system reliability.

Compliance & security

Safeguard your Windows Server infrastructure and conform to set industry standards with our compliance and security solutions. We introduce stringent security protocols, including patch administration, and conduct periodic audits to validate compliance. Furthermore, we furnish detailed reports offering a deeper understanding of compliance adherence and overall system well-being.

End-user management

Facilitate end-user operations using our specialized services. We manage user accounts and system permissions and tailor configurations for various client applications. We aim to guarantee an uninterrupted end-user experience, promoting efficient platform collaboration.

What our customers says about us?

Excellent

Rated 4.6/5 on Google Business Reviews Read our reviews

Active Directory Mastery

Their expertise in Active Directory management transformed our infrastructure. User authentication and rights management became streamlined, ensuring our operations were efficient and secure.
Faris

Troubleshooting Pros

Whenever we faced a server hiccup, their team was on it. Their impeccable troubleshooting skills meant that no issue was too big or small. Downtime? It's a thing of the past for us.
Phani Krishna

Seamless Update Fixes

Our servers used to stall or crash after updates. Not anymore. Their team ensured every update was integrated smoothly, and potential issues were nipped in the bud.
Sudhesh K jain

Need help? 

Our round-the-clock team of specialists stands ready to diagnose and fix problems, boost server performance, and reinforce security measures. Rely on us for outstanding service, significant cost reductions, and enhanced operational efficiency.
Call us at +1 646 775 2855 or +91 93536 44646
Microsoft Exchange Support

Top questions about Exchange support

We provide various support plans tailored to your needs, including Fully Managed, Reactive, Incident-Based, and Customized solutions. Each plan is designed to cater to different operational requirements and service levels.
Our Fully Managed plan offers 24/7 monitoring, maintenance, and unlimited support incidents. It also includes proactive performance optimizations, security fortifications, and regular system checks to maintain peak performance.
The Reactive plan charges a monthly fee and covers any issues that arise during that period. In contrast, Incident-Based support charges a flat fee for each specific problem or incident addressed, regardless of the time spent on resolution.
Costs vary based on the chosen plan. Please get in touch with our sales team or refer to our pricing page for specific pricing details. Rest assured; we offer competitive rates to ensure value for your investment.
Yes, we understand every business has unique needs. Our Customized support plans allow you to tailor services to fit your specific requirements, combining elements from our existing plans or introducing new services.
Security is paramount to us. Our security solutions include robust measures such as patch management, regular audits, malware protection, and state-of-the-art firewall implementations. We constantly update our protocols in response to emerging threats to protect your data.

Need help? Call us at +1 646 775 2855 or  +91 93536 44646 

Connect with us via live chat for immediate assistance.

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