Our experienced SharePoint engineers are available 24/7 for emergency and regular maintenance support for your business-critical SharePoint Server. We understand that your SharePoint Server is essential to your operations, so we take the utmost care to keep it running smoothly.
Our services include:
With our 24/7 support, you can be confident that your SharePoint Server is always up and running, so you can focus on your business.
SharePoint Support: Get Unlimited Support
Medha Cloud SharePoint Server Support Management offers you 24/7 SharePoint Server emergency support, administration, backup and recovery, end-user user management, and security to keep your SharePoint services online. Get unlimited tasks and tickets at a flat rate (per server/month).
Number of Incidents
Single Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Exchange Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Exchange Server Hardening
On Request
Backup
On Request
Number of Incidents
Single Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Exchange Server Hardening
Included
Backup
As per Customer Needs
Number of Incidents
Single Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
Not Available
Patching
Not Available
Security
Not Available
Exchange Server Hardening
Not Available
Backup
Not Available
Number of Incidents
Unlimited Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
Not Available
Patching
On Request
Security
On Request
Exchange Server Hardening
On Request
Backup
On Request
Number of Incidents
Single Incident
Supported SharePoint Servers
SharePoint Server 2010, 2013, 2016, and 2019.
Support Availability
24/7
Monitoring
24/7
Patching
Monthly
Security
24/7 SOC
Exchange Server Hardening
Included
Backup
As per Customer Needs
Scope of Work: We offer support for all SharePoint Server issues, including:
We will use our best efforts to resolve any issues that you experience. However, we cannot guarantee that we will be able to resolve every issue. If we are unable to resolve an issue, we will work with you to find a solution that is satisfactory to both of us.
We offer 24/7 support for all SharePoint Server issues. Our support team will respond to your support requests within 2 hours during business hours (Monday-Friday, 24/7) and within 4 hours during weekends(24/7). We will work with you to resolve the issue as quickly as possible.
Level of Support
Business hours (Monday to Friday:24/7): Our support team will respond to your support requests within 2 hours.
Weekends (Saturday and Sunday:24/7): Our support team will respond to your support requests within 4 hours.
Payment Terms
The payment terms for our support plans are as follows:
Troubleshooting Experts at Work
Swift Problem Resolution
Proactive support
Connect with us via live chat for immediate assistance.